A key element in producing specific results is rewarding those who do the work! When rewards and respect are based on performance and it’s clear to everyone that the act of getting it done is the goal, you begin to create a culture of execution.
Archive | Leadership
Build Business Team Accountability
I would go so far as to say that avoiding conflict and enforcing accountability is worse than having no accountability measurements in place at all. Does that sound harsh?
Business Accountability
I have a client in Alaska who runs a great business. She has been in business for almost twenty years and has a team she truly loves. They work together, they socialize together, they laugh together, and they see to enjoy each other’s company. During an off-site study group meeting, where I was a speaker,this […]
Exceed Customer Expectations
The key to your clients giving you unlimited referrals is to make it as easy as possible for them to give you referrals! And if they aren’t clear about what it is you specialize in, how can they tell their friends…
Excellence in Customer Service
When was the last time you took an audit on your customers’ experiences with your business? If it’s been a while, here’s a chance for you to take inventory and find out whether the experiences your clients are having are in alignment with your business goals.
The Secret to High Performance: Happiness in the Workplace
The past 10 years have been an interesting journey for me as I have searched high and low for the magic ingredient, the “special sauce”, if you will, that makes a High Performing Team. And during a conversation last month with the Principal of a very successful Engineering firm based in Santa Rosa, CA, I […]