Tag Archives | Employees


Team Member Recruiting

Here’s what I’m learning: The stakes are high when you’re recruiting. The industry rule of thumb is: the wrong person costs you three times his or her annual salary. A $50,000 employee costs you $150,000; a $150,000 employee costs $450,000. That’s for starters. There’s also lost opportunity cost…plus lost business, potential customers, and momentum. And […]

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Great Leadership

Great leaders need to have extraordinary vision and a laser focus on the business objectives in order to achieve extraordinary results. And most importantly, they need the “4 P’s”

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Business Incentive Programs

When someone has a sense of purpose in her work, when she values excellence in work, she is less likely to compromise her contribution. And motivated team members are more likely to work harder and more effectively. What I have witnessed is that the most motivated team members are those who have had the opportunity […]

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Business Accountability

I have a client in Alaska who runs a great business. She has been in business for almost twenty years and has a team she truly loves. They work together, they socialize together, they laugh together, and they see to enjoy each other’s company. During an off-site study group meeting, where I was a speaker,this […]

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Excellence in Customer Service

When was the last time you took an audit on your customers’ experiences with your business? If it’s been a while, here’s a chance for you to take inventory and find out whether the experiences your clients are having are in alignment with your business goals.

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