The key to your clients giving you unlimited referrals is to make it as easy as possible for them to give you referrals! And if they aren’t clear about what it is you specialize in, how can they tell their friends…
Author Archive | Theresa
Excellence in Customer Service
When was the last time you took an audit on your customers’ experiences with your business? If it’s been a while, here’s a chance for you to take inventory and find out whether the experiences your clients are having are in alignment with your business goals.
The Secret to High Performance: Happiness in the Workplace
The past 10 years have been an interesting journey for me as I have searched high and low for the magic ingredient, the “special sauce”, if you will, that makes a High Performing Team. And during a conversation last month with the Principal of a very successful Engineering firm based in Santa Rosa, CA, I […]
Kolbe
If you are ready to step into your greatness and call your people forward in a new way, take the leap and embrace the Wisdom of Kolbe. People ask me all the time why I use the Kolbe Concepts in my Team Building and Leadership Development Coaching.
Excellence in Business
If you want to be known for something, you better know what your are good at and then deliver. And if someone is going to refer business to you, that person has to know what you are good at! What is your business excellent at?
Essential Leadership Behaviors
If you aren’t empowering your employees, if you’re not calling then forward to greatness, and if you’re not recognizing them…you’re missing the opportunity to make your organization great.